One of the three life principles that my guru,
Aniruddha Bapu, proposes is happiness or joy. The other two being truth and
love. Happiness is much understated and not in focus. Even in the corporate
world, happiness can create significant impact on the workforce and the
organisation at large.
Personal life is not driven by rules. You can
choose to be happy and choose not to be so. In my previous
post, I have delved deeper into the concept of happiness. I have seen both
kinds of people in equal number. You need to have the will to be happy. If you
do, you will find ways of being happy. If you don’t have the will and focus on
what is not so good in life, you will always struggle to be happy. You are the
master of your happiness or sorrow.
In professional life, however, things are a little
different. You are not the master of what all you do and will have to comply by
the rules of the organisation, unless you are an entrepreneur and make rules
for your own organisation. Though the rules are different, one thing is common
in personal and professional lives – happiness creates magic. Through my
working life I have been part of teams/organisations that are unhappy and also
those that are happy. What I say next is not conjecture but a conclusion based
on keen observation of dynamics within teams and organisations.
There used to be a time when job satisfaction was
the measure of whether a person likes his job or not. Job satisfaction is a
dead term today. So what does job satisfaction entail? Good salary, good boss,
good team, good future, etc. Everything put together that would make you stick
in the organisation. Given today’s lifestyle, job satisfaction seems
incomplete. You may have all that job satisfaction would need as ingredients,
still something would be missing. You may be satisfied but not happy. Ever
heard the statement, “Something’s missing!”? That something, the X-factor, is
happiness.
Supervisors, team leaders and organisation leaders
have a huge task of driving happiness in their teams. Happiness in professional
life doesn’t come the same way as it does in personal life. That makes it more
challenging. When the organisation’s management does not believe in driving
happiness but you do, it makes it even tougher.
As a supervisor, here are certain behavioural
traits that can help build a happy team.
1. Freedom to work
The toughest thing to do when transitioning from an
individual contributor to a manager is the unwillingness to let go of control.
It is tough to give away the things that brought you success thus far. That is
precisely the reason why you will cast a shadow of unhappiness on your team.
Let go. Let them work as you liked working. Give them freedom. Oversee and
guide but don’t control.
2. Be a superman
No, don’t wear your underwear over your trousers.
What I mean is that your team would look for a person who can salvage a
situation, no matter how bad they get. This is closely linked to my earlier
point on freedom. Only when the team has the confidence that failure will not
result in disaster, will they value freedom and only then will it drive an
aspect of happiness. Celebrate failures but don’t make failures a habit for your
team.
3. Don’t expect them to be you
Huge mistake when supervisors expect their teams to
reflect how they were. There is a reason why they are supervisors; their
exemplary performance. Stop declaring that you did much more at their age and
that you achieved a lot more at their age. Neither it motivates them nor makes
you a person to look up to. All it does is frustrates them, something you can’t
afford if you want your team to succeed. A constant focus on ‘I’ makes the team
become distant and detached, and when that happens, happiness suffers.
4. Spend time outside of work as well
Go for lunches, Friday drinking sessions, dinners,
etc. with your team. Helps them know you as a person and helps you know them as
people. Many a time you will learn something about them that you would never
have imagined. That little knowledge could be your trump card in making a happy
team. But when you go out of office with your team, don’t be the boss. Be a
friend. Drop the authority. No work discussions, just fun and laughter. Be one
of them and see them connect with you like you never imagined.
5. Develop a sense of humour
In my experience, I have noticed that team leads
who have a sense of humour, are loved more than the ones who are serious. The
reason is simple. You need that time off, that time when you can ‘lol’. We
spend more time at work than at home. Creating moments of laughter therefore
becomes very important. Having a good sense of humour makes the team come
closer to you. It demolishes the barriers that may otherwise exist. And when
the barriers are demolished, when your team starts liking you, automatically
you start driving happiness in your team.
I read a definition of job satisfaction once that
stuck with me – If you get up in the morning and do not feel the urge to skip
work, you are experiencing job satisfaction. How very true! This is the litmus
test. However, I would go further. If you haven’t been to work for a bit and
miss being there, you are a job happy person.
Gone are the days when people would come to work
and spend the mandated hours and head back home. There is more involvement and
dedication at work today than there was ever before. That is the reason why
creating happiness becomes all the more important. We are spending far too much
time at work than at home. Home is where love is, relationship is and that’s
the reason home is home. You can’t make work as good as home. How about
creating the degree of happiness that makes it a place you would like to be in?
Creating a happy team needs only one investment –
happiness. Trust me, in my experience, it is not difficult to drive happiness
in the team. And a happy team is a successful team. The success will be
exponential. Unlike a rule of the stick where success would be immediate, in a
happy team, success will be slightly delayed. However, when the tipping point
is reached, success will start pouring in, much more than what you would see in
the rule of stick.
Last but definitely not least, people who are happy
at work and happy at home will help create a happier world, a brighter world, a
better world. So, what kind of team would you like to build?
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